How does hire work? And other Frequently Asked Questions
Our Labour TENS Hire service has 3 steps:
You book your Elle Tens Plus Labour Tens Hire online, letting us know your baby's due date through the booking form. We will then schedule the TENS to arrive with you roughly 4 weeks before you are due. If you are booking ahead but would like to have your TENS delivered earlier, you can request this. You can select Regular Post or Express Post at checkout. If your baby is due in less than 4 weeks, or you select Express Post, will will dispatch your TENS machine ASAP, usually within 1 business day.
2) 8 WEEK HIRE PERIOD
When your TENS arrives, familiarise yourself with the unit and it's accessories. We recommend having a trial run after 37 weeks gestation to make sure you are ready when you go into labour. If you have any problems or questions, please contact us via email@example.com
Your TENS is due back 8 weeks after you recieved it. When it is time to return the TENS, place the TENS and accessories into the pre-addressed Australia Post envelope and drop it at an Australia Post facility. We will confirm via email when we have recieved it, and you have the option to subscribe for emails to remind you when the unit is due back.
Frequently Asked Questions:
When during my labour do I use it?
Midwives recommend using the TENS as soon as contractions become regular. This gives those pain-fighting endorphins time to build with the strength of your contractions.
It looks like I will go overdue, can I extend my hire?
Absolutely, we are happy to extend the hire period by 2 weeks at no extra charge, we just ask that you let us know via email so we can keep track of expected return dates for all our machines.
I have lost my return post parcel, what do I do?
Unfortunately the return post parcel provided with the Labour TENS Hire once lost is unrefundable, so you will need to purchase a new one (or you are welcome to wrap it yourself) and pay for postage. Please contact us at firstname.lastname@example.org for the return address.
I am due really soon, do you have machines available and how long will it take to get to me?
We always have machines available, and ship everyday Mon - Fri. If you place an order before 3pm we will endevour to have it in the mail for you that evening, and for metro areas on the east coast of Australia the estimated delivery is usually one business day. However this is not guaranteed. For estimated dispatch and shipping times you can contact us at email@example.com
I had an emergency c-section and didn't use my TENS, can I have a refund?
Babies and birth are unpredictable! However, since the Labour TENS Hire is a service, if there is no issue with a faulty machine or delay in postage, we have provided the service and therefore cannot provide refunds.
How can I cancel my order?
If your TENS has not been dispatched yet, you are free to cancel your order and recieve a full refund. Just let us know via firstname.lastname@example.org so we can process this refund. However if your TENS has been dispatched we unfortunately can not provide a refund.
I went into labour before my TENS arrived, can I have a refund?
In the unlikely event that the TENS did not arrive in the advertised time period, and was delayed, we are happy to refund the hire fee minus the cost of postage and a $10 processing fee as soon as the TENS is returned. However, if the TENS did arrive in the advertised time period and your baby came early, we are not able to provide a refund. However we would be happy to provide a voucher for a future hire. Just get in contact via email@example.com