Terms and Conditions for Hire
When you book a hire you agree to the following Terms and Conditions;
Refunds for non-faulty Elle TENS units will not be provided once the Elle TENS unit has been dispatched.
In the event of cancellation the hire fee will be refunded less an administration fee of $10.
The Elle TENS unit remains the property of Bliss Birth at all times except when the TENS unit is purchased in full.
Bliss Birth supplies the customer with an Elle TENS unit on the understanding that it will only be used by the person whose name appears on the booking form and is not transferable between individuals.
It is the responsibility of the Customer to check the contents of the hire package upon receipt and familiarise themselves with the Elle TENS machine and user instructions. The customer must advise Bliss Birth of any problems whatsoever immediately. Bliss Birth accepts no responsibility where the customer fails to do so and renders Bliss Birth unable to take any corrective actions.
The customer will have discussed the use of an Elle TENS machine with the medical practitioner in charge of their obstetric care and will have received the practitioner’s approval.
The Elle TENS unit will only be used according to the instructions provided. Bliss Birth shall not be held responsible or liable for any injury or damage sustained as a result of misusing the Elle TENS unit.
The success of Elle TENS is neither guaranteed nor implied.
The Elle TENS unit will be supplied to the best of our ability in perfect working order and ready for use.
The customer agrees to return the Elle TENS unit to Bliss Birth in the same condition it was received.
Bliss Birth reserves the right to charge the replacement value of lost, stolen or damaged Elle TENS units or part of a unit. The replacement cost may also be charged if the Elle TENS unit or parts of the equipment sent out with the unit are contaminated with bodily fluids. The replacement cost is the retail value of the Elle TENS, less the initial hire fee; $165. Once this payment has been made the Elle TENS will become the property of the customer.
The return of the Elle TENS unit to Bliss Birth is the responsibility of the customer. The Customer is provided with a pre-addressed, pre-paid satchel to return the Elle TENS unit to us. The Customer agrees to follow all instructions regarding the Elle TENS unit’s return.
The hire period is for 8 weeks. The Elle TENS unit will be sent out to arrive on or prior to four weeks before the Customer’s due date. The Elle TENS unit must be returned to Bliss Birth on or by the last day of the hire period (unless otherwise agreed with Bliss Birth).
An extension of the hire period can be accommodated at no extra cost but this must be requested and agreed upon.
If the Customer has failed to return the Elle TENS two weeks after the date the unit was due to be returned, and has failed to contact Bliss Birth to request a free extension of their hire period, the Customer will be charged the aforementioned replacement value and the Elle Tens will become the property of the customer.
All Elle TENS units are tested immediately prior to dispatch. However, the liability of Bliss Birth shall not exceed the hire charge.
Non-use of a hired Elle TENS unit is entirely at the discretion of the Customer and refund is not available.
By hiring an Elle TENS unit from Bliss Birth you agree to release, indemnify and hold harmless Bliss Birth and all associated persons from all liability arising from or relating to the use of the TENS unit and associated equipment either hired or purchased from Bliss Birth.
These terms and conditions are governed by the law of New South Wales, Australia.
Bliss Birth reserves the right to alter Terms and Conditions of hire without prior notice.
The Customer agrees to adhere to the following precautions for use;
Do not use TENS during the first 26 weeks of pregnancy
Do not use TENS on the abdomen at any time during pregnancy or labour.
Do not use TENS if you have a heart pacemaker.
Do not use TENS if you have, or have ever had, a heart rhythm problem.
Do not use TENS if you are suffering from acute feverish conditions.
Do not use TENS if you are suffering from infectious diseases or tumours.
Do not use TENS when driving, cycling or operating machinery.
Do not use TENS if you have, or have had, epilepsy you MUST obtain the full approval of your doctor prior to using the Elle TENS unit.
When using Elle TENS pads should NOT be placed anywhere other than the lower back as pictured in instructions.
Do not immerse the Elle TENS unit in water, dry skin before applying pads.
Could not recommend hiring a TENS machine enough! I am not sure I would of coped with labour as well without having the TENS machine! I was able to maintain my comfort levels in early labour and as it progressed the TENS was able to provide reprieve! It was my safety net in labour, I didn’t want to take it off! Very easy to use, and the hiring process was very effective. Highly recommend!
Amazing and will recommend to every mum
The TENS machine was incredible! I don’t know how I would of gotten as far without it. My advice, start it early, turn it up whenever you feel you need. I will be recommending this to every pregnant mama
The tens machine was recommended by my midwife as she had heard only good feedback regarding this product.
I used the tens machine throughout all of my pre labour, which was 4 days. I feel this really helped with the pain management. I would highly recommend this product, and if i have another baby i would hire again.
The TENS machine was a life saving during labour. It was so helpful that my partner could help control it during contractions so I could focus on my breathing! Great team effort.
Easy order and return, helped a lot in early labour!
I found the ordering and returns process super easy and efficient which was so incredibly helpful both pre and post birth when you're literally exhausted and don't want to think!
I wasn't sure if TENS would be something that worked for me so I loved that I could hire this instead of committing to buying one and then potentially not liking it.
I actually found it super helpful during the early stages of my labour and felt like it provided enough relief for me to cope a bit better during each contraction.
Overall I have no regrets and would definitely recommend it to others.
I had always planned on having an epidural. As my due date got closer, I decided to be prepared for an i medicated birth, just in case so, I rented the tens machine!
My babe was posterior, so naturally the contractions were fairly strong from the get go. I used the tens machine at home and in the hospital until I was able to get an epidural.
I’d definitely get the tens machine again if I was lucky enough to have another baby. I also recommend this to friends and family that are expecting. It’s a great tool to have!
Used it for my whole labour and birth, don’t think I could have had a drug free birth without it!!
I’m a midwife and recommended this to my daughter. 4 days ago my daughter birthed a beautiful 4.1kg baby. She used the Tens for hours with great effect. It should be a must in everyone’s tool kit for labour. The service from Bliss Birth is exceptional.
This is my second time using the TENS machine and hiring from Bliss Birth. Absolutely amazing pain relief. It made labouring at home quite comfortable. I was able to use the TENS for majority of my labour until I entered the shower, just before I gave birth. No other pain relief was used.
Such a huge help during labour, couldn’t believe how well it worked for the intense contractions. Didn’t even have it on the full strength and it was enough. Felt so good to be able to have some control during contractions. Would recommend to every mum to be!
I was able to have the birth I had hoped for (drug free) thanks to the use of the TENs machine and a very supportive husband. Couldn’t have done it without either! Highly recommend hiring a TENs machine for labour. The whole process was easy from start to beginning and was worth every cent to hire. Can’t recommend enough.